Wholesale distribution trends 2025 include using AI for operational efficiency, improving B2B e-commerce, and new sales ...

Our favorite reads 2024 includes provocative posts about AI, mind-blowing perspective on quantum computing, and industry-focused articles.

Surreal photo composite of a woman dancing on her tiptoe, balancing upon a bridge with a digital sky in the background, representing 2025 customer service trends.

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

U.S. inflation rates may be cooling off some (especially compared to their 2022 spike), but many consumers are still feeling the effects of higher prices, making them extremely budget-conscious.

With so much change over the past few years within consumer goods—shifting consumer habits, consolidation in the retail grocery space, the rise of private label goods, and spiking commodity prices—the ...

Customer service is one part of business where it’s impossible not to walk in the customer’s shoes. Everyone needs help at some point, whether its a broken household appliance, rebooking a flight, or ...

The oil and gas trends for 2025 show how the rules of engagement are changing in the industry. Today, digital strategies are the foundation upon which winners are basing new products and partnerships.

Mila is the Global Director of Retail Industry Marketing at SAP Customer Experience. She is passionate about helping retail brands deliver exceptional and profitable customer experiences, by ...

Branwell Moffat is the Director of CX Consulting at KPS Digital in the UK; an award-winning SAP partner and SAP CX SI in London, UK. He’s a highly technical, strategic and business-focused e-commerce ...