ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip ...

By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation ...

Positive customer service experiences are important for building and maintaining customer loyalty and managing brand reputation. Advancements in AI solutions are providing companies with ...

Everise, a global healthcare customer experience leader, today announced the successful completion of its acquisition of ...

AI in action About 2 ½ years ago, NICE launched Enlighten AI for CX, a set of solutions to optimize self-service and customer-experience operations, improve engagement, and boost customer ...

Pudu Robotics, a global leader in service robotics sector, and Burroughs, North America's largest independent services ...

Klarna has traditionally relied on outsourced customer service solutions, which provide the company with a few thousand agents. While Siemiatkowski says he doesn't expect Klarna's new AI assistant ...