The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.

Robert Grunfeld, who had a ticket on a United Airlines flight from Newark to Tel Aviv in December, says a representative offered to rebook him on a flight to Israel if the airline canceled his flight.

For more information, advice and tips on how to empower yourself when dealing with customer service, visit Lady Janey’s website. Talkmobile’s research reveals nearly two-thirds (60%) of Brits have ...

Once I call that number ... Many companies don't prioritize customer service and contact centers. They're a necessity, but the goal is to make them as cheap as possible. "Everybody says, 'Oh ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

Neiman Marcus hires seasonal customer care phone associates to provide sales and service support to customers. You must have ...

Spending long wait times on the phone and playing transfer tag can feel like the seventh layer of hell. Additionally, having ...